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Our return policy allows you to request a return within 30 days after receiving your item. To qualify for a return, the item must be in the same condition as when you received it - unused, unworn, with tags, and in its original packaging. You must also provide proof of purchase or a receipt.
To initiate a return, please contact us at support@matchmerchllc.com If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. We will not accept any items sent back without prior approval.
Please feel free to contact us at support@matchmerchllc.com or call us at 1(800) 579-4093 if you have any questions regarding your return.
In case of any damages or issues with your order, please inspect it upon reception and contact us immediately. We will work with you to evaluate the issue and make it right.
There are certain exceptions to our return policy, such as perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about your specific item, please don't hesitate to reach out to us.
If you need an exchange, we suggest that you return the original item and make a separate purchase for the new item. Finally, we will notify you of the status of your refund after we receive and inspect your returned item. If approved, we will issue a refund to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.
